1. Order Cancellation
a. Cancellation by Customer
.Orders can be cancelled before they are shipped.
.Once an order has been shipped, it cannot be cancelled.
.To cancel an order, contact us at [support email/phone] with your order details.
b. Cancellation by Us
We reserve the right to cancel an order in cases such as: Product unavailability
. Pricing or listing errors
. Suspected fraudulent transactions
.Incomplete or failed payments
In such cases, a full refund will be initiated.
2. Returns (If Applicable)
.Returns are accepted within [X] days of delivery.
.Products must be unused, undamaged, and in original packaging.
.Certain items may be non-returnable due to hygiene or legal reasons (these will be clearly mentioned on the product page).
3. Refunds
.Once the return is received and inspected, we will notify you of the approval or rejection of your refund.
.Approved refunds will be processed through the original mode of payment.
4. Refund Processing Time
.Refunds are initiated within [X] working days after approval.
.The amount will reflect in your account within 5–10 working days, depending on your bank or payment gateway.
5. Shipping Charges
.Shipping charges are non-refundable, unless the return is due to a defect or error on our part.
6. Damaged or Defective Products
If you receive a damaged or defective product:
.otify us within 48 hours of delivery
.Provide clear images/videos of the issue
.We will arrange for a replacement or refund at no extra cost
7. Non-Refundable Items
The following items are not eligible for refunds:
.Gift cards or vouchers
.Downloadable or digital products (once accessed)
.Customized or made-to-order products
.Perishable goods
8. Payment Gateway Disclaimer
Refund timelines are subject to bank and payment gateway processing.
We are not responsible for delays caused by third-party payment processors.
9. Contact Information
For cancellation, return, or refund requests, contact us at:
Email: [Support Email]
Phone: [Support Phone]
Business Name: [Business Name]
10. Governing Law
This policy shall be governed by and interpreted in accordance with the laws of India.